In order to give every client the attention they deserve, I only take on a handful of complete brand development projects per year and only a few consulting clients per month. I typically book projects 2-4 months in advance. I am willing to make reasonable accommodations if you are on a specific deadline, but it will affect the project’s scope cost.
To book a project at She Does Branding, please fill out a comprehensive introductory form. This allows me to learn more about your business. Then we will have a consultation via phone or skype to discuss your company’s goals. If the first date goes well and we decide to work together, I will send you a formal contract that will discuss the terms of our operation. It is very imperative that you be prepared to have materials ready and follow the timeline, so we remain on schedule. Obviously, if you book further in advance you will have more time to gather resources. I will also send an invoice for the first portion of the payment, let you know the estimated start date, and a link to a basecamp project. This is where the project will be managed, which gives you access to see the status every step along the way.
Payment Plans & Methods
The total cost of each project is split into three equal payments. The first portion is due upon booking to reserve your place on my schedule. The next payment will be due after the initial creation drafts or wireframes phase. Finally, the last payment is due at the completion of development and before any files are sent to the client. Monthly consulting payments are due at the agreed upon monthly date. Because a strategic content marketing plan & SEO efforts take time, 3 months is the minimum to see the efforts of our results. Invoices are sent via email and payment methods include online secure payment by PayPal, credit card or bank account, or the SquareCash app.
Warranty & Refunds
Initial deposits are non-refundable. This is because of my requirement for scheduled booking. If somehow both parties are unhappy and wish to cancel the project midway, the work remaining will cease and no further payments will be required. However, you will not be allowed to use any of the materials if you are the one to cancel the project for whatever reason. Final payments are non-refundable after final files are sent. Branding projects come with a 30-day warranty. If you do happen to come across any errors, typos, etc., that were somehow missed, I will correct them at no charge for up to one month after the files are sent to the client. This does not include general post-completion revisions. That will be addressed in your specific contracts.